Refund policy

We are confident you are going to love your Bambikins purchase, however if something isn’t quite right then you have 14 days to return the parcel to us from the date you receive it for a store credit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bambikinsaustralia@gmail.com. 

If your return is accepted, you will need to send your return to us (address provided once return is accepted). Postage expenses for returns will be the responsibility of the customer. 

You can always contact us for any return question at bambikinsaustralia@gmail.com 

 

Store Credit & Exchanges
if your return is accepted you will be issued a store credit (no refunds are permitted). The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Store credit valid for one year from the date of issue. Postage expenses for new orders and returns will be the responsibility of the customer and all items must be returned in the original packaging in an unwashed, unworn and unused condition.

Refunds
Refunds are not permitted 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Wear and tear in the course of normal use in addition to failing to follow the care instructions are also not considered a fault.

Please ensure you handle your garment with care and follow the appropriate washing instructions. These can be found on the care labels on the garments themselves, on the website or by emailing bambikinsaustralia@gmail.com

Exceptions / non-returnable items 

Certain types of items cannot be returned, such as socks or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.